Support desk

Help that starts with the numbers.

Find the right answer, prepare useful context, and keep your private deal details under your control.

  • No app account
  • No Newman cloud for deal data
  • Store-managed purchases
  • Local records
An open offer-planning field manual with checklists, decision flow, release notes, and privacy card.

Quick routes

Start with the kind of help you need.

01Offer worksheetCheck the inputs and calculation flow. 02TroubleshootingFix common input, save, and purchase issues. 03Privacy and dataSee what stays local and what you control.

Support index

Start here, then go deeper.

Before you contact us

Bring useful context, not private data.

Support is faster when the problem can be reproduced without exposing seller, payment, or location details.

Remove personal or sensitive information from screenshots and files before sharing.

  1. 1
    Product and pageWhich screen or feature?
  2. 2
    Current stepWhat were you doing?
  3. 3
    What happenedWhat did you see?
  4. 4
    Expected resultWhat should have happened?
  5. 5
    Safe evidenceRedacted screenshot if useful.

Troubleshooting

Frequent questions.

How do I start a Lowball Lab calculation?

Enter the seller ask first. Add expected value when you have it, then include costs, risk, and the margin you want before reading the offer range and verdict.

Why does the suggested offer look different from the seller ask?

The worksheet accounts for the value and cost inputs you provide. Repairs, fees, shipping, travel, risk, and target margin can all lower the price that still works for you.

Is my deal data sent to a Newman AI Works cloud?

No. The app is local-first and does not require an account or a Newman AI Works backend for app deal data.

Does Lowball Lab scrape marketplaces or guarantee a price?

No. Research shortcuts are user-initiated, and you confirm the numbers. Lowball Lab does not promise automated marketplace scraping, guaranteed value, profit, or seller acceptance.

How are Pro purchases and restores handled?

Apple or Google handles purchases, renewals, cancellations, refunds, and restore flows. Use the purchase or restore control in the app while signed into the store account that completed the transaction.

What should I include when I contact support?

Include your device, operating system, app version, the screen or calculation step, what you expected, and what happened. Remove personal or sensitive information from screenshots first.

Current status

Live on the App Store and Google Play.

Lowball Lab is publicly available on iOS and Android. Optional purchases and restores are handled by the store.

View release notes

Still stuck?

Bring the useful details.

We will review the message and reply with the next practical step.

Email support